About our privacy policy
Catz’n Wood is very concerned about your privacy. Therefore, we only process data that we need for (improving) our service and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the Catz’n Wood website and the services provided thereon. The effective date for the validity of these terms is January 1st, 2026; upon publication of a new version, all previous versions will cease to be valid. This privacy policy describes which data about you is collected by us, for what purposes it is used, and with whom and under what conditions this data may be shared with third parties. It also explains how we store your data and how we protect your data against misuse and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy contact person; the contact details can be found at the end of our privacy policy.
About data processing
Below you can read about the ways in which we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.
Webshop software
WooCommerce
Our online store has been developed using WooCommerce software. Personal data that you provide to us for the purpose of providing our services will be shared with this party. WooCommerce has access to your data to provide technical support to us and will never use your data for any other purpose. WooCommerce is required to take appropriate security measures, including SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.
Web hosting
Level 27
We obtain web hosting and email services from Level 27. Level 27 processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Level 27 has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Level 27 is obliged by the confidentiality agreement.
IT services
Virtuflow
For our IT services, we work with Virtuflow. Virtuflow processes personal data on our behalf and does not use your data for its own purposes. Virtuflow has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Virtuflow is required by the confidentiality agreement to maintain confidentiality.
Email and mailing lists
Microsoft
We use the services of Microsoft (Microsoft 365) for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Microsoft does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
To process (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and place of residence data and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie does not store your data longer than is permitted by the legal deadlines.
Shipping and logistics
Bpost, PostNL, Mondial Relay
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of various mail order companies. To do this, we are required to share your name, address and residential details with these companies. The mail order companies use this information solely for the purpose of fulfilling the agreement.
Purpose of data processing
General purpose of the processing
We use your data solely for the purpose of providing our services. We do not use your data for (targeted) marketing purposes. If you share data with us and we use this data to contact you at a later date, we ask for your explicit permission to do so. Your data will not be shared with third parties, except to fulfill accounting and other administrative obligations.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our service. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in fiscal and criminal investigations
In certain cases, Catz’n Wood may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the limits of the law.
Storage periods
We store your data for as long as you are a client with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. Due to applicable administrative obligations, we are required to store invoices with your personal data for as long as the applicable term lasts.
Your rights
Under applicable Belgian and European legislation, you as a data subject have certain rights regarding the personal data processed by us or on our behalf. You have the right to file a complaint with the Autoriteit Persoonsgegevens at any time if you suspect that we are using your personal data in an incorrect manner.
Right of access
You always have the right to view the data we process that relates to you personally. You can submit a request to our privacy contact. You will then receive a response to your request within 30 days.
Right of rectification
You always have the right to have the data that we process that relates to you personally adjusted. You can submit a request to our privacy contact. You will then receive a response within 30 days.
Right to restriction of processing
You always have the right to restrict the processing of data relating to your person. You can submit a request to our privacy contact person. You will then receive a response within 30 days.
Right to portability
You always have the right to have the data we process that relates to you transferred to another party. You can submit a request to our privacy contact. You will then receive a response within 30 days.
Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Catz’n Wood. If you object, we will immediately stop the data processing pending the resolution of your objection. If your objection is justified, we will permanently stop the processing.
Cookies
Google Analytics
Through our website, cookies are placed by the American company Google as part of the ‘Analytics’ service. We use this service to track and generate reports on how visitors use the website. We collect information about your browsing behavior and share this data with Google.
Third-party cookies
In the event that third-party software solutions use cookies, this is mentioned in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you can always find the most recent version on this page. If the new privacy policy affects the way we process data that we have already collected, we will notify you by email.
Contact details
Catz’n Wood
Vest 14, 2431 Laakdal
T 0493 200 800
E info@catznwood.be
Contact person for privacy matters
Sandy van Roosbroeck