We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is broken during transport or that something else happens which entitles you to make a claim under the guarantee. Legally, you are obliged to report the defect to us within two months of its occurrence. If the defect is within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something does not quite go as planned. We advise you to first report complaints to us by emailing firstname.lastname@example.org. As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.