GENERAL CONDITIONS OF ROOSBROECK, SANDY — CATZ ‘N WOOD
Last update: April 20, 2026

1. Scope of application
1.1 These general terms and conditions of sale of VAN ROOSBROECK, SANDY (hereinafter: “Catz ‘N Wood”), with
Business number 0629.579.983 apply to all quotes, offers, works, services and
agreements (also remotely) between Catz ‘N Wood and the customer (hereinafter: “Customer”) in a B2C context, unless
expressly agreed otherwise in writing.
1.2 These terms and conditions contain and govern the entire agreement between Catz ‘N Wood and the Customer.
They are deemed to have been accepted upon placing an order, regardless of any previous correspondence and
regardless of any other conditions or documents due to the Customer.
1.3 The Customer is at all times entitled to view these General Terms and Conditions on the website or by contacting the customer service department.
Written request via info@catznwood.be.
1.4 In a version in a language other than Dutch, the Dutch version always takes precedence.
1.5 Deviations are only permissible if explicitly and in writing accepted by Catz ‘N Wood. To
Agreed deviations cannot give the Customer any rights for future transactions.

1.6 The possible nullity of a provision does not affect the validity of the remaining provisions.

2. Conclusion of agreement
2.1 Offers are valid for 30 calendar days from the date and automatically expire after the expiry date.
This period, unless otherwise stated. The duration is also limited by the available stock.
Offers are not automatically valid for future orders. The agreement is concluded in writing or
verbal acceptance of the offer by the Customer within the validity period.
2.2 Catz ‘N Wood has the right at all times to correct obvious errors in the quotation before acceptance.
put it into effect or withdraw the offer.
2.3 Quotes are personal and cannot be given to third parties without the permission of Catz ‘N Wood.
provided.

3. Price
3.1 All prices are inclusive of VAT and expressed in euros, unless otherwise stated. Where applicable, statutory
VAT adjustment has given Catz ‘N Wood the right to adjust the relevant invoices accordingly.
3.2 Prices are indexable — even without the prior agreement of the Customer — if the market prices or
calculation parameters have increased by at least 5% at the time of invoicing. The revision takes place
based on the formula: P1 = P0 x (0.2 + L1/L0 x 0.4 + M1/M0 x 0.4).
3.3 All costs associated with any returns are the responsibility of the Customer.

4. Delivery or execution
4.1 The place of delivery is the store, or, in the case of distance contracts, the address provided by the Customer.
Delivery takes place after full payment has been received. The stated delivery time is always indicative. No
Delays give rise to dissolution, a fine or damages at the expense of Catz ‘N Wood. Delivery via
Distance contracts are only concluded within the sales areas indicated on the website.
4.2 The risk of loss or damage passes to the Customer from the moment of physical delivery.
in-receipt pick-up. If the carrier was chosen by the Client instead of Catz ‘N Wood, the
The risk passes over to the carrier upon transfer to that carrier.
4.3 The Customer is obliged to make the delivery possible at the agreed time. If delivery is made at the
If the agreed moment is not possible due to the fault of the Customer, the goods will be returned and can
Catz ‘N Wood will deduct the delivery costs incurred from the refund. If the Customer benefited from a
For free shipping, a fee of 85 euros is deducted.

5. Right of withdrawal in the case of distance contracts
5.1 Customization — no right of withdrawal applies
The wooden scratching posts from Catz ‘N Wood are handcrafted and made to order, based on individual requests.
the specifications chosen by the Customer (height, wood type, configuration and accessories). Pursuant to Article
VI.53, paragraph 3 of the Code of Economic Law does not apply the right of withdrawal to goods.
they are manufactured according to the specifications of the consumer or clearly intended for a specific person
intended to be.
This means that a placed order for a wooden product wooden cat scratching post cannot be cancelled or
Returned after production has begun. The Customer is explicitly informed about this when placing the order.
If the Customer has any questions or wishes to cancel an order before production begins, this must be done as follows:
It will be reported as soon as possible via info@catznwood.be. Catz ‘N Wood will assess whether
Cancellation is still possible, taking into account the costs already incurred.
5.2 Other products — right of withdrawal 14 days
For products that are not manufactured to measure (such as loose accessories, cushions, toys and
decoration) the Customer who concludes a distance contract has the right to cancel the contract
without giving reasons, within 14 days of receiving the goods.
The withdrawal must be communicated in writing via info@catznwood.be, using the
The withdrawal form is available on the website of the Ministry of Economy. The goods are returned by the Customer
returned within 14 days.
The cancellation is free of charge for the Customer, with the exception of the direct costs of returning the goods.
Any costs for a delivery method that differs from the standard delivery. These costs are included in the
the amount reduced to the amount to be repaid.
During the withdrawal period, the Customer must handle the goods and the packaging with care. The Customer is
liable for depreciation resulting from use beyond what is necessary to preserve the nature and
to assess the performance of the product.

6. Defects and guarantees

6.1 Visible defects must be reported immediately and at the latest 5 working days to be reported in writing after delivery via info@catznwood.be or +32 (0)493 20 08 00.

6.2 Hidden defects must be reported within a period of not less than 2 months After discovery, it must be reported in writing via info@catznwood.be or +32 (0)493 20 08 00.

6.3 Complaints submitted outside these deadlines are late. Catz ‘N Wood’s investigation of a late complaint does not constitute a waiver of the right to invoke the late nature of the complaint.

6.4 When the Customer claims the 2-year legal warranty, they must prove that the item was purchased through the website.

6.5 The warranty covers only manufacturing and material defects. Cracks, tears and discoloration in the wood are explicitly excluded from the warranty. These are inherent to the use of solid natural wood (e.g., mahogany or teak) and are the result of natural processes such as drying, temperature changes, and humidity. Such characteristics are not considered a defect. Catz ‘N Wood informs the Customer about this explicitly upon purchase.

7. Liability and exoneration
7.1 Except for intent, fraud or gross negligence, Catz ‘N Wood is not liable for: loss, theft or damage to property.
damage to materials entrusted to her; accidental or indirect damage caused by
delivered goods or services; damage not directly and immediately caused by a fault of Catz’N Wood; and cracking or discoloration in the wood as a result of a natural process.
7.2 For direct damage, and only if restoration in kind is not possible, the liability of
Catz ‘N Wood limits to the amount paid by the Customer for the good or service that caused the damage
caused.

8. Duration — Termination
8.1 Without prejudice to the provisions of Article 5, a damage fee is due upon cancellation by the Customer.
10% of the total amount, unless Catz ‘N Wood proves higher real damage. The same compensation applies
for the benefit of the Customer in the event of unilateral termination by Catz ‘N Wood.
8.2 Termination by the Customer shall only have effect from the date of written notice.
9. Complaints regarding billing
9.1 Complaints about advances, payments or invoices are only valid if reported by registered mail.
write to Catz ‘N Wood within seven calendar days of the invoice’s date of dispatch.
9.2 Payment without protest within the stipulated time frame shall be considered proof of the performance provided.
10. Payment modalities
10.1 Invoices are payable on the due date, in cash (cash or electronically) at the registered office,
unless otherwise agreed.
10.2 Goods that have not been fully paid for remain the property of Catz ‘N Wood and may be seized if payment is not made within a reasonable time.
Payment is immediately refunded without prior notice of default.
10.3 The Customer is not entitled to claim compensation against Catz ‘N Wood.
10.4 Catz ‘N Wood is entitled to apply for assignment of debt after written notification to both parties.
parties.
10.5 In the event of non-payment on the due date, interest of 1.79% per year shall be due by default.
outstanding amount. After a written reminder without any result, a lump-sum compensation is also available.
payable from 5% of the principal amount including 21% VAT, without prejudice to Catz ‘N Wood’s right to charge higher
to claim damages.
10.6 In the event of non-payment, all outstanding invoices become immediately due and payable.
10.7 Collection costs that go beyond a simple reminder are at the expense of the Customer, determined
in accordance with the applicable guidelines of the competent courts.
11. Force majeure
11.1 Catz ‘N Wood is not obliged to fulfill obligations whose execution is impossible.
caused by force majeure. Strikes, technical malfunctions, pandemics, permit requirements and adverse weather conditions.
weather conditions are considered force majeure and extend the execution period for their duration.
11.2 If the force majeure situation lasts longer than 3 months, Catz ‘N Wood has the right to terminate the contract.
terminate the agreement immediately by registered letter, without judicial intervention and without
damages, subject to the right to payment for already provided services and incurred costs.
12. Website
12.1 Catz ‘N Wood has only an obligation of effort regarding access, the ordering process, and delivery.
and the other services on the website. Catz ‘N Wood may at any time completely or partially
suspend or discontinue, even without prior warning, and is not liable for any inconvenience or
damages resulting from the use of the internet, technical malfunctions or information posted by third parties.
12.2 Catz ‘N Wood is not responsible for the content of linked websites. Use thereof takes place at
own risk.
13. Electronic invoicing
13.1 Invoices can be submitted electronically via the Customer's email address. A paper copy
Is possible on request via info@catznwood.be, for a fee of 10.00 euros per invoice.
14. Intellectual property rights
14.1 The Customer acknowledges the full ownership of Catz ‘N Wood of the brand name, trade name, logos,
graphic branding and the entire content of the website https://catznwood.be. Information provided and
Data may not be used outside of internal use by the Customer without written permission.
15. Disputes and applicable law
15.1 These General Terms and Conditions are governed by Belgian law. The application of the Vienna
The purchase agreement of April 11, 1980 is explicitly excluded.
15.2 All disputes arising from this agreement shall be settled by the courts of the
District Court of Antwerp, Turnhout Division (Antwerp Commercial Court – Division
Turnhout, First Instance Court of Antwerp – Turnhout Division, or the Second District Court of Appeal
Mole – Yellow).
Catz ‘N Wood — info@catznwood.be — www.catznwood.be — Lossing 7, 2260 Westerlo