Yes, we deliver throughout Belgium and also offer the service of performing the final assembly on-site. This is included in our service and does not incur any additional costs. Thanks to this service, the pole can always be placed in the desired location, even if this would be difficult or impossible with a pre-assembled delivery.

We are pleased to offer the option of delivering and installing our wooden poles directly to your home. Given the care and attention we put into each delivery, the delivery time varies between 4 to 12 weeks (summer peak period) after placing your order. Here is a further explanation of our delivery and installation process:

• Delivery planning: We plan a route every Saturday and hire a van specifically for that day’s deliveries. You will be informed in advance about the planned delivery date, so you can ensure that you are available to receive your delivery.
• Excludes Luxembourg region; this is scheduled with a European pallet carrier.
• Delivery and installation: Our team is able to deliver your purchase to the 1st floor. If there is a reliable elevator available, we can also deliver to higher floors.
• No elevator? No problem: If there is no lift available in your building, Jurgen not only delivers the product to your door, but we also carry out the final assembly at your home. This ensures that your wooden poles are installed perfectly, regardless of where you live.
• Assembly by our team: Jurgen ensures that your wooden poles are expertly assembled and installed, so you can immediately start enjoying your new purchase.

Catz’n Wood is run by two people with a passion for wood, cats and craftsmanship. Because we combine this with part-time jobs, we offer longer terms so that we can prepare each order with care.

We are pleased to be able to deliver our custom-made wooden poles not only in Belgium but also in the Netherlands. You can count on our dedication to providing you with a personal and quality service. Here is what you can expect regarding delivery time and installation:

• Delivery period: The delivery time for our wooden poles in the Netherlands also varies between 5 and 15 weeks, depending on the complexity of the order and the delivery route for that period.
• Personal delivery and installation: When possible, we deliver and install your wooden poles to your home, including installation to the first floor or higher, provided there is a suitable lift available. If there is no lift, we perform the final assembly on-site.
• Exception for remote areas: For longer distances, such as provinces like Friesland, we may use pallet shipments to deliver your order efficiently. In this case, everything, including the placement of the cushions and rope, is discussed in detail in advance and prepared so that you only need to receive your tree.
• Option for fast delivery: In other regions of the Netherlands, a pallet shipment can also be requested if there is a need for an urgent delivery. This will be coordinated in advance with our customer service to meet your timeline.

Catz’n Wood is run by two people with a passion for wood, cats and craftsmanship. Because we combine this with part-time jobs, we offer longer terms so that we can prepare each order with care.

When ordering our custom-made Drapaki Rufi products, quality is our highest priority. These items are handmade, resulting in a production period of 3-4 weeks. After receiving your uniquely crafted product, it is inspected for quality before we send it to you.

Here is a breakdown of the total delivery process:

Production time: 3-4 weeks.
Inspection and preparation for shipment: 1-3 days.
Delivery to customer: Depending on your location, delivery to your address can take between a few days to a week from the moment we ship the package.
You can therefore expect the total process from production to delivery to your door to take approximately 4-5 weeks. It’s worth the wait, for a product that will keep your cat happy for years to come!

At Catz ’n Wood, we strive to make our unique wooden poles available to cat lovers throughout Europe. Here you can find the updated delivery information:

• Orders within neighboring countries: If you are located in a country that is within 2 hours’ drive of Belgium, you can benefit from our personal delivery service. These neighboring countries have the option to order directly through our webshop.
• Online Orders Not Available for Other Countries: For customers outside these regions, due to transport costs and logistical challenges, we do not offer direct online orders. Instead, we invite you to contact us via info@catznwood.be for a personal quote and ordering process.
• International Pickup & Transport Costs Customers outside the neighboring countries arrange the transport themselves to pick up the wooden poles. Expect external transport costs of approximately €200 – €500, depending on location and product selection. We do not ship via Euro pallets or external courier services; self-transport is usually the most cost-effective option. Our team is ready to assist you with any necessary logistical information.

We want to assure our customers of a transparent and customizable approach when they order our products. For further support and to place your order, please contact us via the email address mentioned. Sandy is ready to help you ensure a seamless shopping experience.

Are the crab sticks supplied fully assembled?
Yes, all the crab stands from Catz’n Wood are supplied fully assembled. You don’t need to assemble them yourself.

Do I need to add accessories separately to my order?
Yes, our crab claws are delivered bare. Henneptouw and other accessories are not included. You can select these separately under each product on the website. Don’t forget to scroll down to see all the options and customize your wooden cat scratching post crab claws to your liking.

How is my wooden cat scratching post delivery being handled?
We deliver personally on Saturday, including installation at home. No tracking code is provided. If the delivery takes place on an upper floor without an elevator, we will install it wooden cat scratching post on-site. This is included in our service and does not incur any additional costs, in addition to the standard delivery costs.