Wooden scratching posts from Catz’n Wood are Fully customized and made to order. As soon as your order is placed, we immediately start preparing: materials are ordered from our suppliers and production is scheduled. Unfortunately, it is not possible to cancel later.

No right of withdrawal for custom-made products

According to European consumer legislation (Article 16 of Directive 2011/83/EU) and our terms and conditions, there is no right of withdrawal for goods that are ordered specifically or made to measure. Every wooden product wooden cat scratching post from Catz’n Wood is covered by this exception, because:

• The pole is produced entirely to order
• Materials specifically for your order are purchased
• the product is not suitable for resale as a standard item

This applies both to the product wooden cat scratching post itself and to any accessories that are ordered in conjunction with a custom order.

What if I still have a problem?

Do you have a question or problem with your order? Please contact us as soon as possible via info@catznwood.be. We always look for a solution together.

Catz ’n Wood strives to deliver all our products in top condition. Should a defect or damage nevertheless occur, you may be entitled to warranty coverage. Legally, you are required to notify us within two months of noticing the defect. If the defect falls within the warranty period, we will provide free repair or replacement of the product.

Suar wood, Also known as rain tree or monkeypod wood, it comes from the Albizia Saman tree, which is common in Southeast Asia and parts of South America. This wood type is known for its beautiful, natural appearance and unique grain patterns.

Teak wood It originates from Southeast Asia, mainly from countries such as Indonesia and Myanmar. Due to its natural oils and high density, it is teak wood exceptionally weather-resistant and resistant to insects and fungi. It is widely used in both indoor and outdoor furniture.

Regular oiling can help protect and maintain your wooden furniture. Oil helps keep the wood moist and reduces the risk of cracking. We are happy to help you choose the product.

Since the base of the cat tree has not yet been treated with oil, the best way to proceed is as follows:

1. Light sandingUse sandpaper with a fine grit (for example grit 180-240) to gently sand away the stains. Always sand with the grain to avoid damage.
2. CleaningClean the foot with a slightly damp microfibre cloth.
3. Treatment with working-table oilApply a thin layer of food-safe work surface oil with a lightly damp microfiber cloth. This ensures that the oil is evenly distributed and penetrates deep into the wood. Allow the oil to soak in well and dry completely (approximately 24 hours).

After this treatment, the wood is dishwasher safe., This makes future cleaning sessions easier.

Wood is a natural material that reacts to environmental changes. Suar wood Like many other types of wood, it can crack due to fluctuations in humidity and temperature. When dried out, the wood can shrink, which sometimes leads to cracking.

These cracks are a natural part of wood and contribute to its unique appearance and authenticity. Wood remains a living material that constantly adapts to its environment.

A crack can be up to 2 cm wide at the base of a post. We recommend waiting at least 6 months before fixing it aesthetically with wood filler. As an extra service, we offer free filling in our workshop in Westerlo.

Cracks in wood are a natural feature and are part of its charm and authenticity. Wood is alive and breathes, which means it reacts to its environment. In Indonesia, where our wood comes from, the humidity is very high. When the wood ends up in an environment with lower humidity (like ours), it can adapt, which can sometimes cause cracks.

The wood, especially the thick baseboards, takes up to 3 years to completely dry. To minimize the risk of cracking, we recommend maintaining an indoor humidity of at least 60%. This helps the wood gradually adapt to its new environment.

Do cracks fall under warranty?

Cracks in wood are not covered by warranty. This is because it is a natural effect inherent in wood as a material. We are happy to provide free repairs in our workshop in Geel.

We are happy to help you with the right materials and product information if you want to eliminate this yourself.

Cracks in wood can easily be repaired with wood paste. This material fills the cracks and can then be sanded and stained to match the rest of the wood beautifully. We also offer this service at our location.

We recommend using a natural color every time. Make sure the wood is clean before starting. Use a spatula to apply the wood stain carefully. Then sand gently with sandpaper of grit 180 to blend the color of the wood stain nicely with the wood.

For deep cracks, we recommend repeating this process in several steps. Let the paste dry thoroughly between each step for the best results.

Our crab claws are made from solid wood. Sawdust from the Indonesian tree. This wood is not completely dry at delivery. Because it is cut very thick, it takes up to three years until it is completely drained. During that period, it is still possible to natural oil or moisture coming out of the foot of the post. That is a normal process for natural wood.

We recommend that when placing the tiles, you take into account the substrate:

• On wooden floors or parquet You should definitely use a protective layer, felt or rubber mat.
• On tile or concrete floors This can also be useful in preventing moisture spots.

This natural phenomenon has No effect on quality or firmness from you wooden cat scratching post, but it is important to provide the right protection for your floor.

No, the base price of an item wooden cat scratching post is always without accessories. The photos on the website are for illustration purposes only. You start with a bare pole and can add accessories yourself by scrolling down on the product page. This way you can customize your item to your wooden cat scratching post exact specifications.

Wood is a beautiful, natural material that lives and adapts to its environment. Teak wood Known for its durability and weather resistance, it is ideal for outdoor use. However, no material is completely maintenance-free when exposed to the elements year after year. A common phenomenon in outdoor wood is greening. But what causes it and what can you do about it?

Why does green mold form?

Algae growth, also known as algae growth, occurs due to a combination of moisture, shade, and stagnant air. This natural process occurs not only in wood, but also in stone, tiles, and other outdoor materials. Especially in wet and humid seasons, such as autumn and winter, algae can grow rapidly. However, this does not mean that the wood is of poor quality – on the contrary, even the best wood types, such as teak, can suffer from this.

Is green mold harmful to teak?

No, the green stain does not affect the quality or strength of teak. Teak is one of the most weather-resistant wood types and remains sturdy, even when exposed to prolonged rain and sunlight. The green layer is purely an aesthetic effect and can easily be removed using the proper maintenance techniques.

Who is responsible for the maintenance?

As a seller, we deliver a strong and durable product: one teak wood that is resistant to various weather conditions. However, as with any outdoor furniture, regular maintenance is the responsibility of the owner. We cannot guarantee algae growth, just as no manufacturer can guarantee that with wooden garden furniture. Without proper maintenance, any outdoor product will eventually show signs of natural deterioration.

How do you prevent and remove green spots?

Fortunately, green staining is easy to remove and prevent with a few simple steps:

• Regular cleaning: Clean your furniture wooden cat scratching post or garden furniture at least a few times a year with lukewarm water and a soft brush. If necessary, use a mild cleaning product.
• Keeping it dry: Place your furniture in a place where it gets enough ventilation and doesn’t remain constantly damp.
• Wood cleaner or vinegar: For a more thorough cleaning, you can use a special wood cleaner or a mixture of water and vinegar (1:1). Rinse thoroughly with water.
• Using sunlight: Algae grow mainly in shady and humid environments. If possible, make sure that your furniture is exposed to sunlight from time to time.
• Apply protective layer: For those who want extra protection, there are special products such as teak sealer or anti-algae treatments that slow down the formation of green mold.

Conclusion

Woodworm infestation is a natural phenomenon that occurs with any wooden garden furniture that is left outside. It is not a sign of poor quality, but rather a result of environmental factors. It Teak wood is a strong and durable wood species that is perfectly suited for outdoor use, but like any material, it requires maintenance. Responsibility for that maintenance lies with the owner. With the right care, your garden tools and garden furniture will remain beautiful and sturdy for years to come.

Do you have questions about the maintenance of your teak wooden cat scratching post? Feel free to contact us – we’d be happy to help you!

Can I wash the cushions?
Yes, the cushions from Drapaki Rufi are fully quilted and can be washed in the washing machine. They do not have a removable cover.

At what temperatures can the cushions be washed?
The pillows can be washed at 40 degrees Celsius, using a mild detergent without bleach or aggressive chemicals.

Can the cushions be put in the dryer?
Yes, the pillows can be washed at a low temperature in the dryer. Preferably choose a gentle wash or tumble dryer program.

Can I wash the cover separately?
No, the cover is not removable. The entire cushion is washed as a single unit.

How do I maintain the pillow in between uses?
You can remove the hair from the pillow regularly with a clothes roller or a soft brush. Small stains can be cleaned locally with a damp cloth and some mild soap.

Are the washing instructions mentioned somewhere?
Yes, each pillow has a label with clear washing instructions attached to it.

Yes, we deliver throughout Belgium and also offer the service of performing the final assembly on-site. This is included in our service and does not incur any additional costs. Thanks to this service, the pole can always be placed in the desired location, even if this would be difficult or impossible with a pre-assembled delivery.

We are pleased to offer the option of delivering and installing our wooden poles directly to your home. Given the care and attention we put into each delivery, the delivery time varies between 4 to 12 weeks (summer peak period) after placing your order. Here is a further explanation of our delivery and installation process:

• Delivery planning: We plan a route every Saturday and hire a van specifically for that day’s deliveries. You will be informed in advance about the planned delivery date, so you can ensure that you are available to receive your delivery.
• Excludes Luxembourg region; this is scheduled with a European pallet carrier.
• Delivery and installation: Our team is able to deliver your purchase to the 1st floor. If there is a reliable elevator available, we can also deliver to higher floors.
• No elevator? No problem: If there is no lift available in your building, Jurgen not only delivers the product to your door, but we also carry out the final assembly at your home. This ensures that your wooden poles are installed perfectly, regardless of where you live.
• Assembly by our team: Jurgen ensures that your wooden poles are expertly assembled and installed, so you can immediately start enjoying your new purchase.

Catz’n Wood is run by two people with a passion for wood, cats and craftsmanship. Because we combine this with part-time jobs, we offer longer terms so that we can prepare each order with care.

We are pleased to be able to deliver our custom-made wooden poles not only in Belgium but also in the Netherlands. You can count on our dedication to providing you with a personal and quality service. Here is what you can expect regarding delivery time and installation:

• Delivery period: The delivery time for our wooden poles in the Netherlands also varies between 5 and 15 weeks, depending on the complexity of the order and the delivery route for that period.
• Personal delivery and installation: When possible, we deliver and install your wooden poles to your home, including installation to the first floor or higher, provided there is a suitable lift available. If there is no lift, we perform the final assembly on-site.
• Exception for remote areas: For longer distances, such as provinces like Friesland, we may use pallet shipments to deliver your order efficiently. In this case, everything, including the placement of the cushions and rope, is discussed in detail in advance and prepared so that you only need to receive your tree.
• Option for fast delivery: In other regions of the Netherlands, a pallet shipment can also be requested if there is a need for an urgent delivery. This will be coordinated in advance with our customer service to meet your timeline.

Catz’n Wood is run by two people with a passion for wood, cats and craftsmanship. Because we combine this with part-time jobs, we offer longer terms so that we can prepare each order with care.

When ordering our custom-made Drapaki Rufi products, quality is our highest priority. These items are handmade, resulting in a production period of 3-4 weeks. After receiving your uniquely crafted product, it is inspected for quality before we send it to you.

Here is a breakdown of the total delivery process:

Production time: 3-4 weeks.
Inspection and preparation for shipment: 1-3 days.
Delivery to customer: Depending on your location, delivery to your address can take between a few days to a week from the moment we ship the package.
You can therefore expect the total process from production to delivery to your door to take approximately 4-5 weeks. It’s worth the wait, for a product that will keep your cat happy for years to come!

At Catz ’n Wood, we strive to make our unique wooden poles available to cat lovers throughout Europe. Here you can find the updated delivery information:

• Orders within neighboring countries: If you are located in a country that is within 2 hours’ drive of Belgium, you can benefit from our personal delivery service. These neighboring countries have the option to order directly through our webshop.
• Online Orders Not Available for Other Countries: For customers outside these regions, due to transport costs and logistical challenges, we do not offer direct online orders. Instead, we invite you to contact us via info@catznwood.be for a personal quote and ordering process.
• International Pickup & Transport Costs Customers outside the neighboring countries arrange the transport themselves to pick up the wooden poles. Expect external transport costs of approximately €200 – €500, depending on location and product selection. We do not ship via Euro pallets or external courier services; self-transport is usually the most cost-effective option. Our team is ready to assist you with any necessary logistical information.

We want to assure our customers of a transparent and customizable approach when they order our products. For further support and to place your order, please contact us via the email address mentioned. Sandy is ready to help you ensure a seamless shopping experience.

Are the crab sticks supplied fully assembled?
Yes, all the crab stands from Catz’n Wood are supplied fully assembled. You don’t need to assemble them yourself.

Do I need to add accessories separately to my order?
Yes, our crab claws are delivered bare. Henneptouw and other accessories are not included. You can select these separately under each product on the website. Don’t forget to scroll down to see all the options and customize your wooden cat scratching post crab claws to your liking.

How is my wooden cat scratching post delivery being handled?
We deliver personally on Saturday, including installation at home. No tracking code is provided. If the delivery takes place on an upper floor without an elevator, we will install it wooden cat scratching post on-site. This is included in our service and does not incur any additional costs, in addition to the standard delivery costs.