Privacy Policy

About our privacy policy

Catz ‘N Wood cares deeply about your privacy. Therefore, we only process data that is necessary for (improving) our services and handle with care the information we have collected about you and your use of our services. We never provide your data for commercial purposes to third parties.

This privacy policy applies to the use of the website and the services provided by Catz ‘N Wood. The effective date of these conditions is 13/12/2018, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, the purposes for which this data is used, and under what conditions and with whom this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal information you provide to us.

If you have any questions about our privacy policy, you can contact our privacy contact person. You will find the contact details at the end of our privacy policy.

About data processing

Below, you can read how we process your data, where we store it, which security techniques we use, and who can access the data.

E-commerce software

WooCommerce

Our online store was developed with WooCommerce software, and we have chosen Siteground for our web hosting. Personal data that you provide for our services is shared with this party. Siteground has access to your data to provide us with technical support, but they will never use your data for another purpose. Based on the agreement we have concluded with them, Siteground is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web hosting

Vimexx

We use web hosting and email services from Vimexx. Vimexx processes personal data on our behalf and does not use your data for personal purposes. However, this party may collect metadata about the use of the services. This is not personal data. Vimexx has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vimexx is bound by a confidentiality agreement.

Email and mailing lists

Gmail

We use Gmail services for our regular business email. This party has taken appropriate technical and organizational measures to prevent abuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our inbox, and we treat all our email traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our online store, we use the Mollie platform. Mollie processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not keep your data longer than is permitted by the legal deadlines.

Shipping and logistics Bpost, DPD, DHL, Mondial Relay,…

When you place an order with us, our task is to have your package delivered to you. We use the services of various mail-order companies to perform the deliveries. It is necessary for us to share your name, address, and place of residence details with these companies. The mail-order companies use this data only for the purpose of executing the agreement. In the event that the mail-order companies engage subcontractors, they also provide your data to these parties.

Purpose of data processing

General purpose of processing

We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later, other than at your request, we will explicitly ask for your permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (such as your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Catz ‘N Wood may be required by law to share your data in connection with tax or criminal investigations by the authorities. In such a case, we are forced to share your data, but we will resist it within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have created based on your order.

Your rights

Under the applicable Belgian and European legislation, you have certain rights as a data subject regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent abuse, we only send copies and copies of your data to your already known email address. In the event that you wish to receive the data at another email address or by post, for example, we will ask you to identify yourself. We keep a record of requests processed. In the case of a forget request, we keep anonymized data. All copies and copies of data you receive are in the machine-readable data format that we use within our systems. You always have the right to file a complaint with the Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to view the data we process that relates to your person or that can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the email address known to us, with an overview of the processors that have this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data we process that relates to your person or that can be traced back to you adjusted. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data we process that relates to your person or that can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process that relates to your person or that can be traced back to you carried out by another party. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer provide the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of N Projecten. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of data that we process (have processed) and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Cookies from the American company Google are placed on our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be required, under applicable laws and regulations, to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other data sets and track your movements on the Internet in this way. Google uses this information to offer, among other things, targeted advertising (Adwords) and other Google services and products.

Third-party cookies

If third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. You will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we already process data collected about you, we will inform you by email.

Contact details Catz ‘n Wood

Van Merodestraat 1, 2440 Geel T 014 75 82 19 E info@catznwood.be

Privacy contact person

Sandy van Roosbroeck

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