GENERAL TERMS AND CONDITIONS OF ROOSBROECK, SANDY – CATZ ‘N WOOD
last modification: April 21, 2026
1. Scope of application
1.1 These general terms and conditions of VAN ROOSBROECK, SANDY (hereinafter: “Catz ‘N Wood”), with company registration number 0629.579.983, apply to all quotations, offers, works, services and agreements (including distance contracts) between Catz ‘N Wood and the customer (hereinafter: “Customer”) in a B2C context, unless expressly agreed otherwise in writing.
1.2 These terms contain and govern the entire agreement between Catz ‘N Wood and the Customer. They are deemed accepted upon placing an order, regardless of any prior correspondence and regardless of any other terms or documents issued by the Customer.
1.3 The Customer may consult these General Terms and Conditions at any time via the website or upon written request at info@catznwood.be.
1.4 In the event of a version in a language other than Dutch, the Dutch version shall always prevail.
1.5 Deviations are only enforceable against Catz ‘N Wood if expressly accepted in writing. The Customer may not derive any rights from agreed deviations for future transactions.
1.6 The potential invalidity of any provision shall not affect the validity of the remaining provisions.
2. Formation of Agreement
2.1 Quotations are valid for 30 calendar days from the date of issue and expire automatically upon the lapse of this period, unless stated otherwise. The validity period is also limited by available stock. Quotations do not automatically apply to future orders. The agreement is concluded upon written or verbal acceptance of the quotation by the Customer within the validity period.
2.2 Catz ‘N Wood reserves the right at any time to correct manifest errors in the quotation or to withdraw the quotation prior to acceptance.
2.3 Quotations are personal and may not be disclosed to third parties without the consent of Catz ‘N Wood.
3. Pricing
3.1 All prices are inclusive of VAT and expressed in euros, unless stated otherwise. In the event of a statutory VAT adjustment, Catz ‘N Wood is entitled to adjust the relevant invoices accordingly.
3.2 Prices are subject to indexation — even without the Customer’s prior consent — if market prices or calculation parameters have increased by at least 5% at the time of invoicing. The revision is calculated using the formula: P1 = P0 x (0.2 + L1/L0 x 0.4 + M1/M0 x 0.4).
3.3 All costs associated with any returns shall be borne by the Customer.
4. Delivery of performance
4.1 The place of delivery is the shop, or in the case of distance contracts, the address provided by the Customer. Delivery takes place after full payment. Any stated delivery timeframe is always indicative. No delay shall give rise to cancellation, penalty or compensation at the expense of Catz ‘N Wood. Delivery under distance contracts takes place exclusively within the sales areas indicated on the website.
4.2 The risk of loss or damage transfers to the Customer from the moment of physical receipt. If the carrier was chosen by the Customer rather than by Catz ‘N Wood, the risk transfers upon handover to that carrier.
4.3 The Customer is obliged to make delivery possible at the agreed time. If delivery at the agreed time is impossible due to the Customer’s actions, the goods shall be returned and Catz ‘N Wood may deduct the incurred delivery costs from the refund. If the Customer benefited from free shipping, a flat fee of €85 will be withheld.
5. Right of withdrawal for distance contracts
5.1 Custom-made products – no right of withdrawal. The wooden cat scratching posts of Catz ‘N Wood are handcrafted to order, based on the specifications chosen by the Customer (height, wood type, configuration and accessories). Pursuant to Article VI.53, 3° of the Belgian Code of Economic Law, the right of withdrawal does not apply to goods manufactured according to the consumer’s specifications or clearly intended for a specific person.
This means that a placed order for a wooden cat scratching post cannot be cancelled or returned once production has commenced. The Customer is expressly informed of this at the time of ordering.
If the Customer has questions or wishes to cancel an order before production has started, this must be reported as soon as possible via info@catznwood.be. Catz ‘N Wood will then assess whether cancellation is still possible, taking into account any costs already incurred.
5.2 Other products – 14 day right of withdrawal. For products that are not custom-made (such as individual accessories, cushions, toys and decorations), the Customer who concludes a distance contract has the right to withdraw from the agreement without giving reasons, within a period of 14 days from receipt of the goods.
Withdrawal must be communicated in writing via info@catznwood.be, using the withdrawal form available on the website of the Belgian Federal Public Service Economy. The Customer shall return the goods within 14 days.
Withdrawal is free of charge for the Customer, with the exception of the direct costs of return shipping and any costs for a delivery method that deviates from the standard delivery. These costs will be deducted from the amount to be refunded.
During the withdrawal period, the Customer shall handle the goods and packaging with care. The Customer is liable for any diminution in value resulting from use that goes beyond what is necessary to assess the nature and functioning of the product.
6. Defects and Warranties
6.1 Visible defects must be reported promptly and no later than 5 working days after delivery, in writing via info@catznwood.be or +32 (0)493 20 08 00.
6.2 Hidden defects must, under penalty of forfeiture of any claim, be reported in writing within 2 months of discovery via info@catznwood.be or +32 (0)493 20 08 00.
6.3 Complaints submitted outside these timeframes are considered late. The examination of a late complaint by Catz ‘N Wood does not constitute a waiver of the right to invoke the lateness.
6.4 When the Customer invokes the statutory 2-year warranty, they must demonstrate that the item was purchased via the website.
6.5 The warranty covers manufacturing and material defects only. Cracks, splits and discolouration of the wood are expressly excluded from the warranty. These are inherent to the use of solid natural wood (suar or teak) and result from natural processes such as drying, temperature fluctuations and changes in humidity. Such characteristics are not considered a defect. Catz ‘N Wood expressly informs the Customer of this at the time of purchase.
7. Liability and Exemption
7.1 Except in cases of intent, fraud or gross negligence, Catz ‘N Wood shall not be liable for: loss, theft or damage to materials entrusted to it; incidental or indirect damage caused by delivered goods or services; damage not directly and immediately caused by a fault of Catz ‘N Wood; and cracks or discolouration of the wood as a result of a natural process.
7.2 For direct damage, and only where remedy in kind is not possible, the liability of Catz ‘N Wood is limited to the amount paid by the Customer for the good or service that caused the damage.
8. Duration – Termination
8.1 Without prejudice to the provisions of Article 5, cancellation by the Customer shall result in compensation of 10% of the total amount, unless Catz ‘N Wood demonstrates higher actual damages. The same compensation applies in favour of the Customer in the event of unilateral termination by Catz ‘N Wood.
8.2 Termination by the Customer shall only take effect from the date of written notification.
9. Billing complaints
9.1 Complaints regarding advance payments, payments or invoices are only valid if communicated by registered letter to the registered office of Catz ‘N Wood within seven calendar days of the invoice dispatch date.
9.2 Payment without protest within the stated period constitutes proof of the services rendered.
10. Payment terms
10.1 Invoices are payable on the due date, in cash (cash or electronic payment) at the registered office, unless otherwise agreed.
10.2 Goods that have not been fully paid for remain the property of Catz ‘N Wood and may, in the event of late payment, be reclaimed immediately without prior notice of default.
10.3 The Customer is not entitled to set off debts against Catz ‘N Wood.
10.4 Catz ‘N Wood is entitled to transfer debts after written notification to both parties.
10.5 In the event of non-payment on the due date, interest shall be due by operation of law at a rate of 1.79% per year on the outstanding amount. After a written notice of default that remains without effect, a fixed compensation is also due equal to 5% of the principal amount including 21% VAT, without prejudice to the right of Catz ‘N Wood to claim higher damages.
10.6 In the event of non-payment, all outstanding invoices shall become immediately due and payable.
10.7 Collection costs beyond a simple reminder shall be borne by the Customer, determined in accordance with the applicable guidelines of the competent courts.
11. Force majeure
11.1 Catz ‘N Wood is not obliged to fulfil obligations whose performance has become impossible due to force majeure. Strikes, technical failures, pandemics, permit requirements and adverse weather conditions are considered force majeure and extend the performance period for their duration.
11.2 If the force majeure situation lasts or is expected to last longer than 3 months, Catz ‘N Wood has the right to dissolve the agreement immediately by registered letter, without judicial intervention and without compensation, while retaining the right to payment for services already rendered and costs already incurred.
12. Website
12.1 Catz ‘N Wood is only bound by a best-efforts obligation with regard to access, the ordering process, delivery and other services on the website. Catz ‘N Wood may at any time suspend or discontinue the website in whole or in part, even without prior notice, and shall not be liable for inconvenience or damage resulting from the use of the internet, technical failures or information posted by third parties.
12.2 Catz ‘N Wood is not liable for the content of linked websites. Use thereof is at the user’s own risk.
13. Electronic invoicing
13.1 Invoices may be delivered electronically via the Customer’s email address. A paper copy is available upon request via info@catznwood.be, at a charge of €10.00 per invoice.
14. Intellectual property rights
14.1 The Customer acknowledges the full ownership by Catz ‘N Wood of the brand name, trade name, logos, graphic branding and the entire content of the website https://catznwood.be. Information and data provided may not be used beyond internal use by the Customer without written consent.
15. Disputes and governing law
15.1 These General Terms and Conditions are governed by Belgian law. The application of the Vienna Convention on Contracts for the International Sale of Goods of 11 April 1980 is expressly excluded.
15.2 All disputes arising from this agreement shall be settled by the courts of the judicial district of Antwerp, Turnhout division (Enterprise Court of Antwerp – Turnhout Division, Court of First Instance of Antwerp – Turnhout Division, or the Justice of the Peace of the Second Canton of Mol – Geel).
Catz ‘N Wood — info@catznwood.be — www.catznwood.be — Lossing 7, 2260 Westerlo